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The Call Center Doctors was started by Jason Shouldice in the fall of 2021.

Jason has been building call centers cumulatively with his team for over 50 years and has owned and operated a call center for several years prior to creating TheCCDocs.

Jason has experience in builting mortgage refinance call centers from scratch that now have over 50 agents dialling and producing 100 transfers per agent – per day. He and his team have streamlined operations for PPOs in crisis, realigned ISA teams to half, and have seen an increase in conversion capacity by 38% in sales with a 47% client retention.

With The Call Center Doctors, Jason has changed the industry in favor of small and mid size busiensses that need to scale their sales operations and provide it at a fraction of the cost of contracting an outbound / inbound call center.